Your Safety Comes First
Gambling should be entertaining, not harmful. p2000m is committed to promoting safe, responsible gaming by providing tools, resources, and support to help you stay in control of your betting activity.
At p2000m, we recognize that while the vast majority of our Members gamble responsibly and view betting as a form of entertainment, a small percentage may develop problematic gambling behaviors. We take our responsibility seriously and have implemented a comprehensive set of player protection measures designed to help you maintain control, set limits, and seek help if needed.
Responsible gaming is not just a regulatory requirement for p2000m — it is a core value that guides how we design our Platform, train our staff, and interact with our Members. We believe that sustainable, long-term enjoyment of betting and gaming services is only possible when Members play within their means and maintain a healthy balance between gambling and other aspects of life.
This page outlines the tools, features, and external resources available to you. If you ever feel that gambling is no longer fun or is causing stress, financial difficulty, or harm to your relationships, we encourage you to use the self-help tools below or reach out to our support team for confidential assistance.
p2000m strictly enforces a minimum age requirement of 21 years for all Members. Underage gambling is illegal under Indonesian law and internationally recognized standards, and it poses serious developmental, financial, and psychological risks to young people.
During Account registration and as part of our Know Your Customer (KYC) verification process, we require all Members to provide valid government-issued identification (Indonesian KTP or passport) that confirms they are at least 21 years of age. Accounts found to belong to individuals under 21 will be permanently closed, and all balances will be forfeited in accordance with our Terms & Conditions and applicable anti-underage-gambling regulations.
If you are a parent or guardian and believe that a minor has accessed p2000m or created an Account using false information, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.
Problem gambling (also known as gambling addiction or compulsive gambling) is a behavioral disorder characterized by an inability to control gambling impulses despite negative consequences. It can affect anyone regardless of age, income level, or social background, and it often develops gradually over time.
Unlike responsible recreational betting, problem gambling interferes with personal, family, and professional life. It can lead to financial hardship, strained relationships, mental health issues such as depression and anxiety, and in severe cases, thoughts of self-harm. Early recognition and intervention are critical to preventing long-term harm.
At p2000m, we monitor Member Account activity for patterns that may indicate problematic gambling behavior, such as frequent large deposits, chasing losses, or excessive session durations. Where we identify concerning patterns, we may proactively reach out to offer support, suggest the use of limit-setting tools, or recommend a temporary Account cooling-off period.
Take Control
p2000m provides a range of self-help tools that allow you to manage your gambling activity, set personal limits, and take a break when needed. These tools are available 24/7 through your Account settings or by contacting our support team.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your Account within a given period. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
Manage in Account SettingsEnable pop-up reminders that alert you after a specified duration of continuous play (e.g., 30 minutes, 1 hour, 2 hours). These reminders encourage you to take regular breaks and review your activity.
Enable in Account SettingsReceive periodic on-screen notifications during extended sessions that display your current session duration, net win/loss, and account balance. Reality checks help you stay aware of time and money spent.
Automatic FeatureTemporarily suspend access to your Account for a period of 24 hours, 7 days, or 30 days. During a time-out, you will not be able to log in, place bets, or make deposits. Your balance remains secure and accessible after the period ends.
Request via SupportPermanently or temporarily exclude yourself from the p2000m Platform for a period of 6 months, 1 year, or indefinitely. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Request via EmailSet a maximum net loss limit (deposits minus withdrawals) over a daily, weekly, or monthly period. Once the limit is reached, you will not be able to place further wagers until the next period begins.
Contact Support to EnableIf you recognize any of the following behaviors in yourself or someone you care about, it may be time to seek help or use the self-help tools above:
Spending more money and time gambling than you can afford or intended.
Chasing losses by placing larger or more frequent bets in an attempt to recover lost money.
Borrowing money, selling possessions, or neglecting bills to fund gambling.
Feeling restless, irritable, or anxious when not gambling or when trying to cut down.
Lying to family, friends, or colleagues about the extent of your gambling activity.
Neglecting work, studies, family responsibilities, or personal relationships due to gambling.
Using gambling as a way to escape problems, stress, or negative emotions.
Repeatedly trying and failing to reduce or stop gambling on your own.
If gambling is no longer fun or is causing harm, please reach out. Our support team is available 24/7 in English and Indonesian to discuss your options, help you set up limits or self-exclusion, and connect you with professional counseling resources.
Professional Support
If you feel you need professional support beyond the tools offered by p2000m, the following organizations provide free, confidential counseling and treatment services for problem gambling:
A fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from gambling addiction.
Confidential telephone and online chat counseling services available to anyone concerned about their own gambling or the gambling of a family member or friend.
An independent organization providing information, advice, and support for anyone affected by problem gambling, including self-assessment tools and treatment finder services.
Leading provider of information, advice, and practical support for anyone affected by problem gambling in the UK and internationally, with services available in multiple languages.
Specialist residential treatment provider for individuals with severe gambling addiction, offering 12-week intensive programs and aftercare support to help rebuild lives.
If you are experiencing thoughts of self-harm or suicide related to gambling losses or stress, please contact a mental health crisis service immediately for urgent support.
Note: p2000m provides these resource links for informational purposes only. We are not affiliated with these organizations and cannot guarantee the availability or quality of their services. For urgent mental health emergencies, please contact local emergency services immediately.
Questions or Concerns?
If you have questions about our responsible gaming tools, want to discuss your Account activity, or need assistance setting up limits or self-exclusion, contact our support team 24/7.